Best Practices for EMV Instant Issuance Webinar
U.S. financial institutions that provide instantly issued credit and debit cards in-branch are now looking to transition the service to issue EMV chip cards. While the service offers benefits such as increased activation rates, improved customer service, and differentiation from competitors, the transition is complex. This EMV Migration Forum webinar will discuss best practices and implementation steps the successful development of an EMV-enabled instant issuance program.
Transitioning from instant issuance of magnetic stripe-only cards to cards with a chip is complex because there are more things to consider when issuing a chip card. This webinar will help financial institutions to better understand the considerations and implementation steps necessary for transitioning to a chip-enabled instant issuance program to allow them to continue to benefit from offering this service.
This webinar reviewed the key risks during implementation of an EMV-enabled instant issuance program, as well as the suggested methods to reduce those risks, and outline each phase of execution, including:
- The planning phase, which includes identifying project team stakeholders, choosing trusted vendor partners, cost considerations, card ordering and inventory monitoring, profile determination, logical security, server updates and processor updates
- The development phase, including issuer preparation, issuer implementation, payment network certification and key management
- The go live phase, which includes key management, implementation and configuration of hardware and software, card validation, consumer education, employee training, and maintenance
Webinar speakers were: Randy Vanderhoof, EMV Migration Forum; Jennifer Cristallo, Entrust Datacard; and Philip Andreae, Oberthur Technologies.
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